I have written several entries here concerning the topic of whether or not we are going to
actually have a summer season. Perhaps, this is an inside joke to many of us who work in
this transportation field, or more specifically, the moving industry.
And Box Brothers is not a traditional moving firm, but we do help people with
their moves, in indirect ways, and other times, we help with the whole move.
We are the pioneering firm who took household goods and packed them in such a way,
that they were able to be transported by a general freight truck. I may be oversimplifying,
but up to the point that we began our foray into what we call the small shipment business,
no household goods would be transported in a freight truck.
WE overcame the obstacle, like any good entrepreneurial firm does. We
overpacked with
new materials and created
Styrocrating, for use
with cardboard. We have now expanding our
services and packaging, after 25 years, to have the capability of designing and manufacturing
museum quality crates, frame crates and
collapsible crates, to name a few.
We actually do quite of bit of artwork shipping and artwork
packaging, and we take great pride
in the quality of the work we put forth.
Coming back to the theme of this post, I just wanted to say that we are indeed, seeing signs of a traditional summer season, which, as I have said before, is akin to the holiday season for general
retailers.
I feel good about Box Brothers and its ability to not only properly serve its customers, but to provide a good environment for all of our employees, as well. It has been such a tough time for
all small business people and for employees, for the last few years. We need a strong summer
for all of us, as well as our vendors.
Like most good natured people, we at Box Brothers never short change a customer. I am the person in charge here and while I have my duties, I also deal with large company's in my business and personal life. I cannot treat our customers and our employees, like these big firms,
who provide lip service, but nothing else, as their goal is to brand, not to actually do anything.
We do not have extra service charges, we do not have fine print, we do not have excuses. We live for the customer and the opportunity to serve the public. The customer is why we come to work. No one at UPS,
Fedex, or any freight firm can say that. I know this, as a customer of theirs and I know this since I speak to our customers, and our employees, everyday. Try getting to speak to someone at American Express.
You could more easily walk to Hawaii from
California, than get to speak to a corporate officer of that firm. They have no desire or wish
to speak to their customers. They use a focus group. Shame on them and shame on us for giving
them our money.
