Showing posts with label san francisco. Show all posts
Showing posts with label san francisco. Show all posts

Friday, March 8, 2013

This Horse Is Not Going To The UK.



As the President of Box Brothers, I oversee quite a few operations that focus both on the provision
of services to our customers, from both our retail outlets, and our crating and shipping warehouses.

As we have grown from our humble beginnings, we have been fortunate enough to have retained
some very key people (I do not think the word employee is sufficient to explain their true value here)
that make up the Box Brothers Family, as we like to refer to it, as these are the people who have always
treated customers and their possessions, as if they were part of their own family treasures.

I have often commented upon the fact that it would be easy in this business—the business of helping all kinds
of customers move their goods, possessions, investments, and family heirlooms—to say that we have facilitated a move
from one place to another, but it is more than that.   After more than 25 years of Box Brothers helping families come together
for good and bad reasons, to help kids get to college, to help those with the task of distributing estates, to the sending of prizes from
contests, to auction purchases and the even the sending of perishable items like breast milk, we have come to realize
that this is not just moving, or shipping, or even packaging, it is the movement of life and a very important journey for
those who undertake it.    And we at Box Brothers, feel this is an honor that has been bestowed on us by them.

So our duty, and we define it as such, is to provide the very best we can and we do this by acting and treating all items
we touch and handle, as if they were our own.   We double check, triple check, and we never cheat on materials, on labor
or on how we approach the safe transport of whatever item needs to be moved.   Why, elevate the status of service, when
no one even expects good service anymore?  Cause that is our duty to our customers, and I challenge anyone in this business
to have such a solid and great record, both in brick and mortar (on the street) and on the net.

I find this truly remarkable, as none of our so called competitors, have our record of safety, taking care of their customers,
and making sure that they received not only our best effort, but a great result each and every time.

I invite any and all of you to see some of how our family packages items that are large, heavy, high value and difficult in
terms of size, weight and density, such as statues, silver settings, and an architectural model for one of the largest
commercial developments the Western United States has seen in a number of years, the Las Vegas City Center.
But so we are clear and unequivocal, each and every customer we work with gets our best, and our records, reviews and
customer testimony, make this abundantly clear.  

Please enjoy these pictures and know that they come from retail stores, in Los Angeles, our packaging warehouse and




ship centers in Las Vegas, Los Angeles, and Northern California, and Seattle.   From our family to yours.

Friday, January 11, 2013

Is Bigger Better?



As the President of Box Brothers Companies, I am often in the proverbial hot seat when it comes to issues
with personnel, customers or in the shipping business, matters to do with shipping damage, delays, as well
as all kinds of other issues.   Just part of running a robust and diverse company with multiple locations and a
very strong commitment to our customers, for the last and only 27 years of since our beginning in 1985.

Of course, with hundreds of packages shipped daily from our retail stores, and dozens of LTL shipments
being shipped daily to our crating services, where this week, we will complete and deliver over 100 crates
to our respective customers---there are bound to be some customers or employees who have issues that
go no further than my desk.

It is important today, to be accessible, as that is the one GINOMIS trait that all of the larger well to do firms
have in common, no matter what their industry segment is, that no one in senior management will purposely
engage any of their customers.  Ever.

While there are exceptions, if I were to be able to give out “academy awards for bad service or a Lip Service Award”
(which means they all talk service but do not talk to their customers), one would have to go to American Express, for
having the biggest phone room without any supervisor ever being present, let alone any corporate officer, as that
info is more than top secret, I know cause I tried…..but UPS wins one of those awards, so does Home Depot, and how
about Avis and Hertz and United Airlines, who is supposed employee owned……

On the contrary, when a customer has an issue, they want to take it to as high a place as they can, so they can
communicate how they feel to be one of your customers.   What I do not get, at all, today, is how they all get
away with it.   I think these firms, who undoubtedly use focus groups, but why imitate what you have already,
customers and why are you afraid to speak to them?   Again, why people patronize these firms when they have
options to patronize firms who are smaller and for whom, your purchase means so much more than just about
anything else.

Today, I got a letter sent to me by a customer in the top (upstate) corner of New York.   One of our managers in
the Bay area, received a letter from this customer after our efforts to get her a set of antique chairs, to her remote
residence, was something we undertook for a customer we did not know prior.   This customer was so amazed at how
personable and friendly and committed to get her this small shipment, at a cost less than any van line in America could
or wanted to do………that when she got the chairs—and even though they were purchased online and when she finally
got them---they turned out to not work for the area she intended them to go----she wrote to us that it did not matter
that they chairs would not work as she intended them to, but that our service and our outreach by our manager, Connie.
was so great, it did not matter, cause now, our customer, has a friend in the shipping industry.   A fan too.

I tell this story as it helps define what we do at Box Brothers and why how we do things, makes all the difference to our
customers and that is why each and every one of our customer, rich or poor, small or big, are crucial to our ongoing success,
and I would not have it any other way.   Any one of our daily thousand customers a day, can call me anytime, or any of our
managers, employees or staff, as customer service, the real customer service is alive and well here at Box Brothers, as that
is who we come to work for each and every day, and to the rest of the world, spend your money where it counts as true
value comes when someone cares about you as a customer and your needs, you are not just a footnote on a balance sheet
and you are not just a number.   To us at Box Brothers, you are the reason we are here.   May we help you?



Mark S. Frydman
Box Brothers Corp.

Tuesday, February 21, 2012


Bass Pro Shops, Shops at Bonhams and Ships with Box Brothers....

As always, our San Leandro Office handles valuable and rare items.... Last month when I was in that office, we got a call from Bass Pro Shops Corporate Office.... They were the winning bidder on a Kiowa Painted Buffalo Robe from the Native American Fine Art Sale... We picked it up From Bonhams and Butterfields, crated it, shipped it and insured it for over $20,000.00 in value... Ganzo and Biamba made sure that it arrived in perfect condition... They also handled a rare stained glass that arrived in perfect condition... Here are a few photos of the stained glass and the buffalo robe.....

Monday, November 22, 2010

FedEx Office Print & Ship Center In San Francisco

I think everyone should get a kick out of this lady who gave a 1 stars review to the fedex ship center a few blocks away, and then wrote a 5 star review of box brother the very same day!:
http://www.yelp.com/user_details?userid=OhviLW6ky5mKb2LKb23QnA
FedEx Office Print & Ship Center
1 STAR
11/18/2010
Categories: Printing Services, Shipping Centers 11/18/2010
I wanted to ship a painting that didn't fit into a regular box. On their website, it said they can custom-package it for me. So I went to this location and asked for custom-packaging. I was told 3 times that they don't do this, until I had to remind them that's what I read on their website. After that, they proceeded to put my 20in x 27in item into a 50in x 70in box (double the size) which was going to set me back $260!. Luckily, ONLY one of their otherwise completely incompetent employees, advised me that if I find a smaller box size, it will be a significant reduction in price ($80). I refused to send the item in the huge box they put it, and I was told I had to pay $19 for it. I paid for it as I didn't want to deal with these people anymore. I went to the Box Brothers and found a perfect box. http://www.boxbros.com/packing
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4644 Geary Blvd
San Francisco, CA 94118
(415) 387-2140
Box Brothers
5 STARs
Category: Movers
Neighborhood: Inner Richmond 11/18/2010
if you are looking for an unusual box size, that's your place. Huge selection; great, friendly service.
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http://www.boxbros.com/bay-area-california
Kiyoshi Foster, Manager
Box Brothers
4644 Geary Blvd
San Francisco, CA 94118
phone: (415) 387-2140
facimile: (415) 387-2152

Monday, August 9, 2010

Box Bros Bay Area.....
















Hello Blog readers.... I just finished up with a marketing trip to The Bay Area last week and thought I would share the photos of the hard working staff..... The smiles are only for the camera.... The photo of Bill is while he is riding in the co-pilot marketing seat.... The Photo of Kiyoshi is while he is waiting for the meter guy to threaten his life if he gives our clients another ticket.... He does look like an Asian Paul Bunyan..... Rodger actually makes it down stairs from time to time.... Always sporting " The Hat " and taking care of freight and transportation for our Oakland warehouse..... We finally have a female worker in The Bay.... She has a back ground in crating and art handling.... She is capable of working in the office, in the warehouse and is able to cover the store in San Francisco...... Sherry is going to be part of the family for a while.... I was unable to get a photo of Javier and Ganzo to share due to the fact that this Blog-site only lets me download 5 photos.... I'm sure I can come up with Javier and Ganzo photos next time I'm there.... Until then, keep up the great work in The Bay.....

Thursday, May 6, 2010

Kiyoshi Foster San Francisco Box Brothers manager


"The San Francisco is stocking up for college moving season. Yes, we carry book boxes!" http://www.boxbros.com/college-moves