Sunday, July 29, 2012

Its Moving Season....but hurry....

It is amazing to me that we are about to enter the last weekend of July.   For those of us who work in businesses related to moving and the moving season, the summer months are the ones where we encounter
a greater demand curve and a plethera of so called experts who speak about carriers, rules, customer service, over the road delays, damage claims and a number of confused people who are wondering, what the fuss is all about.    Me too!

I have been involved in the moving segment of the transportation business for most of my adult life
and every year it is the same, just like the Holiday shopping season.   Summer is the time that people with children generally move.   It is not a rule, but the logical time to resettle before school begins a new year.

In reality, all this is about is that there is more demand for moving this time of year, than there is adequate
supply.   So we get prognosticators, we get those who have better ideas, those who know better and at
the end of the day, it is the same thing as the year before.   Some highlight, some lowlights, some crazy
stories, but like a lot of things in life today, we try to make them more complicated than they really are.

For those in the industry who are committed to providing consistently good service and who take care of
their customers, this is nothing new, summer that is.   It is a time where demand outstrips supply and the good firms adapt to make it happen for their customers.   It is also the time that many consumers believe
that some company's can do the same service for half, and those are the ones who end up screaming and
yelling that all the movers are crooks, instead of simply saying they were stupid to believe one provider
could really do the work at half the price of all the others.

Unfortunately, it will always happen as a lot of customers can't resist a deal and two, they might actually think they are actually smarter than the rest of us who pay the regular rate.   People should be smarter, but human nature being what it is, there will always be people who look for the wrong deal at the wrong place.
What is most distrubing is that all of this does not need to happen if the regulatory agencies got off their
butts and did something as the bad operators function in the open and do not hide.   All they have to do
is pose as a customer to catch the bad guys, but instead, they talk and sit and talk and sit and another year
goes by.   It is our industry's lack of leadership and the regulatory bodies own ineptitude that allows this
situation to exist, all at the expense of the customer.

At our firm, Box Brothers, we are into our 26th summer season, and I love this time of year due to its
challenges and rewards, as we practice good service, we hold our heads high, and while not everything
goes right all the time, I am proud to say that every single customer of our firm gets not only our attention,
but our commitment to providing the best possible service we can give.

We hope summer never ends.....for the right reasons

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