Monday, August 20, 2012

Stop The Illegal Operators And The Perpetrators Of Fraud

First the regulatory efforts.   Next.   Neither the industry itself, or the organizations that lead the
industry's efforts, have the dedication, commitment or desire to stop the thieves from taking the
innocent customers away from the legitimate operators in this field.

If they really wanted to stop the illegal operators and the perpetrators of fraud in this industry,
then set up stings with movers help to catch and prosecute them, seize their assets, and publicize
it, so that the word gets out.

I really do not understand why the industry does not see or feel the need to police itself so that
moving can be a true profession with standards and best industry practices for the mutual benefit
of its customers, its own employees and the moving business itself.   You would have to ask the
Board of Directors of the American Moving and Storage Association, as all the van line heads sit
on this board.

One possible explanation today, is that the van lines, have no capacity to even handle what they
have with the illegal and fraudulent operators taking share, as they do not seem to care what
happens to the customers they do not service.   I say this because all these "leaders" do is talk
and sit at their desks, and nothing changes.   Suffice to say, that if anyone wanted to find illegal
or fraudulent operators, all they have to do is work with the authorities (enforcement and prosecution
together) and go on the Internet and find them, book the moves and when they try to scam the customer,
arrest them and film it, publicize it, and do it in the biggest cities on the same day.   Put it on the nightly
national news.  If they want to eliminate the problem, they can.

As I alluded to earlier, the van lines this year have had capacity issues and I do not need to review the effects
this housing slump has had on mover, Realtors, escrow officers, lenders, brokers, etc.   The result has been
that van lines have embargoed their agents from booking more jobs, sending customers in all directions,
other than standard moving services.   I understand U haul is up this year, 5%.  I am sure the van lines
will do the same, but this year, there have been joint efforts to push more moving freight into the freight
or general trucking industry.

My firm, Box Brothers has been using general freight to move household goods shipments to customers
for over 25 years.   While we have become the moving industry's best kept secret, it has been fun to
watch how ridiculous this played out when movers simply thought they could put sofas, dressers, customer packed boxes, loose and inadequately packed, into the freight system.   All those decision makers who did not get out of their chairs to ever go see how the freight industry breaks bulk, or how the freight industry
loads and unload and segregates freight.   Who could not see this train wreck coming, can only be someone
who needs glasses or a brain transplant.

In doing freight, you have to protect what you ship and household goods are bulky, easily damaged.

1 comment:

  1. The American Moving & Storage Association has "policed itself" since 2008, when AMSA created the ProMover certification program for interstate movers. Just last year this program was extended to the state level for the first time in California.

    Many fraudulent moving scams do make it into the news; unfortunately, these con artists are very good at fooling consumers. Publicity is not a deterrent to them. Better consumer awareness is critical.

    The problem here is the criminal activity, not the legitimate moving industry.