Box Brothers Corp.: Measure Correctly, Mistakes are Costly

For many years, there have been rules associated with shipping that vary according to the mode,

or how you decide to ship your items.

For example, it used to be the case that for most domestic ground packages, your charges would be

simply based upon the actual weight of your shipping container, but today, there are rules about the

how big your package can be, or maximum limits on weight, or even limitations on how long an item can

be for shipping.

For as long as we have been in the shipping business, we have seen it all. UPS used to have a rule for many

years that nothing could be shipped if the length, width and girth (yes, girth) did not exceed 140 inches, and

they used to give out chains to their customers to use to see if the package in question did not exceed the length

of the chain…….

Today, almost every package that goes into a system (ground shipping, air shipping and international shipping)

has rules associated with how big or how heavy a given package can be. For the international arena, the rules

get more complex as several nations have their own set of rules about size, etc. For those of you who have also

had to take a box or a package on a plane trip or use an airline’s cargo division, to ship a pet or something else,

the rules can be not only daunting, but I tell anyone and everyone who asks, to check no less than twice when

getting the permissible sizes.

I had been visiting one of our locations in Nevada and I happen to meet one of our customers, actually a young

married couple with a story that illustrates how these rules for shipping can be complex, easily misunderstood and

often they can end up with some harsh results…..

This couple has two Saint Bernards, and you can tell, to this couple, they are as close to being their children as any

pets can be. They needed to travel by plane and in their research, the airlines told them they had rules for shipping

pets, that they needed pet carriers, and gave them the maximum size permissible for flying animals on a commercial

airliner.

Long story short, the couple arranged for us to make them crates for their animals, as there were no pre made pet

carriers for dog breeds as large as Saint Bernards (how they can even get a Great Dane, Newfoundland, or a Mastiffs….

into one of those smaller dog crates is beyond me…..our crates are custom, so we made them to the maximum size,

and we had air grates on both sides so the air would flow, we made wood receptacle frames for food and water

containers, easy access doors, to ensure that there would be no issues.

Our customers loved them, as they were genuinely concerned that these containers were safe, complied with the rules

of the airline, and would house their “loved ones” for the trip to visit their grandparents. Only problem is that our customer

was misinformed by the airline, and this resulted in them having to have two more crates made to conform to the airline’s rules.

I know there is more to this story, for sure, but the point is that we were directed to make a set of custom crates for a specific

purpose and this was not a happy ending for them since they had to have the crates remade, through no fault of their own.

So, always be careful when you need to comply with shipping rules, as they are easily misunderstood, complex and largely

inflexible in many cases. Or if you need to, it never costs more to ask us to confirm measurements and maximum sizes for

different modes of shipment—at Box Brothers and this is the best advice when you need to ship something to a faraway place.

I am very proud of the way we worked with our customers as they told us that almost all other crating firms they contacted were

not interested in helping make a crate with the features that we added for the safe transport of their large family (dogs) members.

For Box Brothers, the customer and their needs are what we come to work for each and every day. Ask any of our customers,

they know who we work for, even if they are Saint Bernards. Kudo’s to our staff in Las Vegas, for doing such a great job helping

our customers.

Mark S. Frydman

Box Brothers Corp.

Monday, January 21, 2013