Friday, May 28, 2010

USPS Shipping

I just made one of my many store visits to the Tarzana store. Just as I was about to leave, a woman came in who was desperately trying to ship a package overnight to Hawaii. When we gave her the rates for UPS and FedEx, she about flipped and said she would do her business elsewhere because she had another quote for about one-half of our prices. We immediately told her we could ship USPS Express mail. The package would arrive the same day as FedEx and UPS, for half the price. With a smile on her face, she pulled out her credit card and filled out the shipping invoice. We now have a new customer that will be coming back to Tarzana!

1 comment:

  1. VERY COOL!!! That is the way to do it. Many times USPS/Postal will meet a customers needs and expectations.

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